Thuraya Top-Up is an online top-up service for Thuraya prepaid satellite airtime that can be accessed through our website www.thurayatopup.id, targeted to reach a wider users or give a full-service to Thuraya customers themselves. This top-up system is developed to deliver great customer service.
Free! There are no charges applied for this account. Simply by having an active email, you can top-up your satellite phone units directly whenever and wherever you are. You don’t need to come to the outlet or contact the Customer Service Provider.
We only sell Thuraya prepaid airtime. To buy a SIM card or Thuraya handsets, you can visit our Company Profile website www.mss.id or contact Customer Service.
Please select the unit amount and the price as well. Then, enter the registered mobile number and select which payment method you prefer to use, then do payment to confirm your transaction.
Yes, of course. Once the orders are fulfilled, all of the transaction reports will appear in the transaction table, and you can print the Invoice by clicking print button. Or, you can save it as a PDF file.
This website is specifically built to meet our customer’s needs of an easy online prepaid mobile recharge.
Bank Transfer.
You need to select the available payment methods to finish your recharge payment. Please transfer the correct amount as stated on the payment page.
You can contact our Customer Service regarding the refund policy.
You would probably like to change the wrong number with another prepaid satellite SIM card before requesting a refund. Alternatively we can put the airtime onto another SIM card.
Our customer service will help you for consultation.
Please contact our Customer Service.
All active Thuraya Prepaid SIM cards, including NovaPlus Prepay SIM and Thuraya IP Prepaid SIM.
Yes, please enter your satellite cellphone number when you fill in the details in the Top-Up form.
Yes, you can follow the steps we have given in the COLLECTIVE TOP-UP option.
The number of units and the prices can be seen in the Price List menu. If your Top-Up needs exceed the available options, please contact our Live Chat for further assistance.
Once your payment has been verified by our system, the Top-Up will be processed immediately and it is available for use.
After you proceed to checkout and your payment is confirmed, you can see the transaction ID provided by the system. The transaction ID displays the latest status of your transaction. Your transaction status will change from On Progress status to a Successful Transaction. On the table of Successful Transactions, you will be able to print invoices or download PDFs directly.
You can review transaction history and other things by logging into the registered account. On the website’s main page, please go to “View Transactions”.
We cannot process your transaction. Please send payment immediately according to the payment method you have chosen.
The validity period of your entire prepaid airtime balance will be extended by 365 days from the recharge date.
You can reserve 39 units balance on a day before the expiration date. It is used for the annual fee to extend the validity period automatically.
The SIM card status is considered valid once it has been provisioned under the Thuraya Service Provider. The initial SIM validity period of the satellite prepaid card is 365 days that can be extended.
VALID status is the status of a prepaid card that has been activated by the system. Meanwhile, the ACTIVE status is when the prepaid card has been used for the first time (first call). The active period is valid for 365 days. On the due date, if the prepaid card has sufficient credit for the renewal fee, the system will deduct the remaining balance. And if the balance is insufficient, the prepaid card will enter a grace period for the next 90 days.
You can contact our Customer Service or Live Chat WhatsApp.